FAQ's
Orders
How do I place an order?
Simply browse our store, select your item, choose your size, and proceed to checkout. Once your payment is confirmed, your order will be processed.
Can I change or cancel my order?
Orders can only be changed or cancelled within a short time after placing them. Contact us immediately if you need assistance.
Shipping
How long does delivery take?
Orders are typically processed within 1–3 business days. Delivery usually takes 7–14 business days depending on your location in South Africa.
Do you provide tracking?
Yes. Once your order is shipped, you will receive a tracking number via email.
Returns & Refunds
Do you accept returns?
Yes. We accept returns on items that are unworn, unwashed, and in original condition.
How do I request a return?
Contact us with your order number and reason for return. We’ll guide you through the process.
When will I receive my refund?
Refunds are processed after the returned item has been inspected. This usually takes 5–10 business days.
Products
How do I choose the right size?
We recommend checking our size guide before purchasing. If unsure, contact us for assistance.
Will sold-out items be restocked?
Some items may be restocked, but many of our drops are limited. Once sold out, they may not return.
Payments
What payment methods do you accept?
We accept secure online payments through trusted payment providers available at checkout.
Contact
How can I contact you?
Email: designjvnkie@outlook.com
WhatsApp: 0848286071
Still need help?
If you have any questions, feel free to reach out — we’re here to help.
Design Jvnkie — Wear the mindset.